Policy
Protoflow Refund Policy: How to Return Bottles and Get Your Money Back
The Protoflow refund policy is a 60-day money-back guarantee run by the seller, not by this site. Call +1 (651) 610-1515 or email [email protected] with your order ID, then ship the bottles back with tracking. You pay return shipping. Refunds post 3-5 business days after credit, then 5-10 days on your card. Two return addresses exist, so confirm which one applies.
Written by the Protoflow label deskUpdated
How to claim
How do I get a Protoflow refund?
Contact the order desk with your order ID, mail the bottles back with tracking, and wait for the credit.
The Protoflow refund policy rests on the sales page's "100% satisfaction guarantee for the next 60 days" (Protoflow sales page: FAQ). The seller pays refunds. Goprotoflow is a licensed U.S. retail desk for Protoflow and cannot see or refund orders.
The page also says it will "refund you every cent." Its FAQ adds that the bottles must be shipped back for the refund to be approved (Protoflow sales page: FAQ). Plan for both.
Find your order ID
It is in your receipt email. Card statements show a CLKBANK* line, so search your inbox for ClickBank.
Contact the order desk
Call +1 (651) 610-1515 or email [email protected] with the order ID. Ask for the return address that applies to your order.
Pack the bottles
Include your full name, email and order ID on a note in the box.
Ship with tracking
Send the parcel with tracking and keep the receipt. The buyer pays return shipping.
Wait for the credit
The refund follows once the bottles are credited. Timing is below.
The brand also links a refunds page (protoflow.net/help/refunds.php) (Protoflow refunds page). We did not read its terms. Check it before you ship.
Return address
Which return address is the right one?
Ask the order desk. Two addresses exist, and the sources do not agree.
Do not mail bottles until the order desk confirms the address. The sales page FAQ says to send them to the Aurora, Colorado address, which matches the distributor line on the label (Protoflow sales page: FAQ). The brief for this site gives a New York returns address instead.
We cannot tell which is current. A wrong address can delay or lose a refund, so a one-minute call is worth it.
| Address | Source |
|---|---|
| 19655 E 35th Dr #100, Aurora, CO 80011, USA | Sales page FAQ (Protoflow sales page: FAQ); PhytoThrive Labs on the label |
| 685 Third Avenue, Floor 22, New York, NY 10017, USA | Returns address in the brief for this site |
Our own office, 245 Park Avenue, Floor 24, New York, NY 10167, takes mail only and is not a returns address.
Shipping and packing
Who pays return shipping, and what goes in the box?
You do. Use a tracked service and include your name, email and order ID.
The buyer pays return shipping (Protoflow sales page: FAQ). The refund covers the order, not the postage you spent. Choose a service that gives you a tracking number, since the tracking page is your proof that the box left and arrived.
Put a note inside the box. Without your full name, email and order ID, the desk may not match the bottles to your order.
Your order receipt, the tracking number, a photo of the packed box, and the date you contacted the desk. Keep them until the refund shows on your statement.
Timing
How long does a refund take to reach my card?
Refunds post 3-5 business days after the bottles are credited, then 5-10 days for your card issuer.
A refund moves in two stages (Protoflow sales page: FAQ). First the seller credits the returned bottles and posts the refund, which takes 3-5 business days. Then your card issuer needs 5-10 more days to show it.
Add mailing time before the first stage starts. In all, expect a few weeks from the day you ship, not days.
- Day 0
You contact the desk and confirm the address.
- Mail time
The bottles travel with tracking.
- 3-5 business days
The seller posts the refund after the bottles are credited.
- 5-10 more days
Your card issuer shows the credit.
If the 60 days are nearly up, contact the desk first and ship soon after. Ask when the clock starts, since the sources do not say whether it counts from order or delivery.
Protoflow: from $1.63 a day60 capsules a bottle · packs of 2, 3 or 6 · 60-day money-back guarantee
See packsSpecial cases
Can I get a refund after opening the bottle?
The sales page sets no condition about opened bottles, but it does not say either way. Ask before you ship.
The guarantee is for satisfaction, so a bottle you have started may still qualify. The sales page names no minimum number of unused capsules (Protoflow sales page: FAQ), and it does not say that empty bottles are refused. Ask the desk, and ship everything you have.
Opened or part-used
Not addressed in the terms we read. Ask the desk and write the answer down, with the date and the name of the person.
Only some bottles from a pack
Also not addressed. Ask whether the refund is per bottle or per pack, and whether the bonus guides change the amount.
A claim after 60 days
The offer runs for the next 60 days (Protoflow sales page: FAQ). A late claim may be refused, so ask early.
Side effects
Stop the capsules and speak to your doctor first. A refund is a money matter, not medical advice.
The guarantee at a glance
What does the Protoflow guarantee badge actually promise?
A 60-day money-back offer from the seller. The graphics do not add terms.
The vendor's ribbon and seal both say money back. Neither adds terms beyond the sales page text, which sets 60 days, a full refund, and a return of the bottles (Protoflow sales page: FAQ).
Read the longer guarantee explainer, and see customer service for cancellations and tracking.
Who to contact
Who handles a Protoflow refund request?
The order desk, not the website desk. Have your order ID ready.
Refund requests go to the order desk at +1 (651) 610-1515 or [email protected]. Hours are not printed on the sales page (Protoflow contact page). The website desk can help with pages and privacy, but it cannot see orders.
Tracking and refunds for placed orders
Protoflow order desk; hours not printed on the sales page. Have your order ID ready.
Order email
Add your order ID to the subject line. The brand's contact page: protoflow.net/contact.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
245 Park Avenue, Floor 24
New York, NY 10167
Mail only. No walk-in sales.
Returns (New York)
685 Third Avenue, Floor 22
New York, NY 10017
Call first. Add a note with your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Returns address on the sales page
19655 E 35th Dr #100
Aurora, CO 80011
The sales page FAQ names this PhytoThrive Labs address. Ask the desk which one applies to you.
FAQ
Protoflow questions people ask
01How do I get a Protoflow refund?
Call +1 (651) 610-1515 or email [email protected] with your order ID, confirm the return address, then ship the bottles back with tracking. The sales page offers a 60-day money-back guarantee and says the bottles must be returned for approval (Protoflow sales page: FAQ).
02Where do I send returned bottles?
Send them to the address the order desk confirms. The sales page FAQ names 19655 E 35th Dr #100, Aurora, CO 80011 (Protoflow sales page: FAQ). The brief for this site names 685 Third Avenue, Floor 22, New York, NY 10017. Confirm before you mail, and include your name, email and order ID.
03Who pays return shipping?
You do. The buyer pays return shipping, so use a tracked service and keep the receipt (Protoflow sales page: FAQ). The refund covers the order itself. A tracking number is your proof that the bottles were sent and delivered if the seller asks.
04How long does a refund take to reach my card?
Refunds post 3-5 business days after the returned bottles are credited, then your card issuer needs 5-10 more days (Protoflow sales page: FAQ). With mailing time on top, expect a few weeks from the day you ship.
05Can I get a refund after opening the bottle?
Possibly. The guarantee is based on satisfaction, and the sales page sets no condition about opened bottles (Protoflow sales page: FAQ). It does not confirm it either. Ask the order desk before you ship, and note the answer, the date and the name.
06Which return address is the right one?
Ask the order desk. The sales page FAQ names the Aurora, Colorado address, matching the label's distributor (Protoflow sales page: FAQ), while the brief names a New York address. We cannot tell which is current, so confirm before mailing.
07Can I return only some bottles from a pack?
The terms we read do not say. They offer a refund of every cent and are silent on part returns (Protoflow sales page: FAQ). Ask the order desk whether a refund is per bottle or per pack, and whether bonus guides affect the amount.
Who wrote this
Written and reviewed by
Pages built from the Protoflow label, the sales page and linked NIH, FDA, FTC, NHS and peer-reviewed sources.
Last updated . Learn about our editorial standards and how we check reviews. This website is run by Goprotoflow, a licensed U.S. retail desk for Protoflow, not by the manufacturer or by PhytoThrive Labs. We earn money when you buy through our order links.
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Licensed U.S. retail desk for Protoflow
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